Privacy policy
Grandvia Technology Limited operates the Verdantine online store and website, including the related content, features, products, and services described in this Privacy Policy (the “Services”). Our store is powered by Shopify. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use the Services, make a purchase, create an account, subscribe to communications, contact us, or otherwise interact with us.
1. Personal Information We Collect
Depending on how you interact with us, we may collect identifiers and contact details such as your name, email address, telephone number, billing address, shipping address, account credentials, and order number; transaction and commercial information such as products viewed or purchased, order history, returns, refunds, discounts, and payment status; device and network information such as IP address, browser type, device identifiers, cookie information, and interaction data; customer support content such as messages, photographs, videos, reviews, and other information you provide; and marketing preferences, including subscription and opt-out choices.
Payment card information is processed by Shopify Payments or another payment provider made available at checkout. We generally receive payment status and limited transaction details rather than complete card numbers.
2. Sources of Personal Information
We collect information directly from you; automatically from your browser or device when you use the Services; from Shopify and payment, fraud prevention, shipping, fulfillment, customer support, and technical service providers; and from other parties when permitted by law.
3. How We Use Personal Information
We use personal information to provide products and Services; process payments, orders, deliveries, returns, and refunds; authenticate accounts and maintain security; prevent fraud and misuse; communicate about orders and customer service; operate and improve the website; maintain records and comply with legal, accounting, tax, and regulatory obligations; enforce our terms and protect legal rights; and send marketing communications where you have consented or where otherwise permitted by law.
4. How We Disclose Personal Information
We may disclose personal information to Shopify; payment processors; banks and fraud prevention providers; shipping carriers, freight forwarders, fulfillment warehouses, suppliers, and return facilities; website hosting, information technology, cloud storage, email, and customer support providers; professional advisers such as accountants, auditors, insurers, and legal advisers; government authorities or other parties where required to comply with law or protect rights and safety; and a buyer, investor, successor, or adviser in connection with a proposed or completed business transaction.
Service providers receive information only as reasonably necessary to perform services for us and are expected to handle it in accordance with applicable obligations.
5. Cookies and Similar Technologies
Shopify and our service providers use cookies and similar technologies to keep the website functioning, remember preferences, maintain security, understand website performance, and, where enabled, support analytics, personalization, and advertising. Depending on your location and our current settings, you may be offered a cookie banner, privacy choices link, or data-sharing opt-out mechanism. You may also adjust browser settings or contact us to exercise applicable choices.
Blocking certain cookies may affect website functions, account access, checkout, or saved preferences.
6. Marketing Communications
If you subscribe to marketing emails, we may send news, product information, or offers. You may unsubscribe at any time by using the unsubscribe link in an email or contacting us. Unsubscribing from marketing does not stop transactional messages relating to orders, accounts, returns, security, or legal notices.
7. Sale, Sharing, and Targeted Advertising
We do not sell personal information for money. Depending on the technologies and advertising or analytics services enabled on our store, certain disclosures or uses of personal information may be treated as a “sale,” “sharing,” cross-context behavioral advertising, or targeted advertising under applicable privacy laws. Where required, we provide notices and mechanisms to opt out of these activities and honor applicable privacy choices.
8. Your Privacy Rights
Depending on where you live and subject to legal exceptions, you may have rights to request access to, correction of, or deletion of personal information; receive a portable copy; obtain information about categories of information collected or disclosed; withdraw consent; object to or restrict certain processing; opt out of sale, sharing, or targeted advertising; and appeal a decision concerning a privacy request.
To submit a request, email support@verdantine.com and describe the request. We may need to verify your identity and authority before responding. You may use an authorized agent where permitted by law. We will not unlawfully discriminate against you for exercising a privacy right.
9. International Data Transfers
Grandvia Technology Limited is based in Hong Kong, and our store serves customers in the United States. Personal information may be processed in Hong Kong, the United States, Canada, and other countries where Shopify or our service providers operate. Those countries may have data protection laws different from those in your place of residence. Where required, we use appropriate contractual or other safeguards for international transfers.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, maintain accounts and business records, resolve disputes, prevent fraud, meet tax and legal obligations, and enforce agreements. Retention periods vary depending on the type of information and applicable requirements.
11. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No transmission or storage system is completely secure, and we cannot guarantee absolute security. Do not send payment card numbers or other highly sensitive information through ordinary email or chat.
12. Children
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact support@verdantine.com so that we can review and delete it where appropriate.
13. Third-Party Websites
The Services may contain links to third-party websites or services. Their privacy and security practices are governed by their own policies, and we are not responsible for their content or practices.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our operations, technology, service providers, or legal obligations. The revised version will be posted with a new “Last updated” date. Where required, we will provide additional notice.
15. Contact Us
For privacy questions or requests, contact:
Grandvia Technology Limited
Trading as Verdantine
Company number: 81027794
Unit 9, 1/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong
Email: support@verdantine.com
Website: https://verdantine.com
- Choosing a selection results in a full page refresh.