Shipping policy

 

This Shipping Policy applies to orders placed through verdantine.com. Orders are fulfilled and delivered by our international fulfillment and delivery partners. Depending on the product, an order may ship from a facility operated by one of these partners, which may differ from our registered business address.

1. Shipping Destination and Cost

We currently deliver to addresses in the contiguous United States (the 48 continental states and Washington, D.C.). We do not currently ship to Alaska, Hawaii, Puerto Rico or other U.S. territories, or to APO/FPO/DPO military addresses. Free standard shipping is available on all eligible orders, with no minimum purchase. If we later offer delivery to other locations, availability, cost and delivery estimates will be shown before you complete checkout.

2. Import Duties and Customs Charges

For orders delivered within the United States, import duties, import taxes, brokerage and customs-clearance charges are included in our prices and paid by Verdantine or our fulfillment partners. You will not be asked to pay these charges on delivery. The amount shown at checkout is the final amount payable for your order, except for changes you request after placing it.

If a carrier or customs authority ever asks you to pay an import-related charge for a Verdantine order, please contact support@verdantine.com with your order number and a copy of the notice. If you choose to pay so your package is not delayed, keep the receipt and we will reimburse the full import-related amount to your original payment method promptly after receiving it.

Import duties are different from U.S. state sales tax. If sales tax applies to your order, it is calculated and shown at checkout before you pay.

3. Order Processing

Orders are normally processed within 2-4 business days after payment authorization and completion of any required verification. Business days are Monday through Friday, excluding applicable public holidays. Processing time is the time required to verify, prepare, pack, and hand the order to the carrier; it is separate from transit time.

Orders containing multiple products may be shipped separately. If this happens, you may receive more than one package or tracking number at no additional standard shipping charge.

4. Estimated Delivery Time

After dispatch, estimated delivery to the United States is 7-15 business days. The total estimated time from order placement to delivery is therefore approximately 9-19 business days.

These time frames are estimates rather than guaranteed delivery dates. Customs processing, severe weather, carrier disruptions, peak-season volume, public holidays, remote destinations, security checks, and events outside our reasonable control may cause delays.

5. Shipment Confirmation and Tracking

When an order is dispatched, we will send shipment confirmation and available tracking information to the email address provided with the order. Tracking events may take several business days to appear after dispatch. A lack of an immediate scan does not necessarily mean the package has not entered the carrier network.

6. Delivery Address

You are responsible for providing a complete and accurate name, street address, apartment or unit number, city, state, ZIP code, email address, and telephone number where requested. Contact support@verdantine.com immediately if you notice an error. We cannot guarantee changes after fulfillment begins.

Additional charges or losses resulting from an incorrect, incomplete, refused, or undeliverable address may be the customer's responsibility unless caused by us or otherwise required by law.

7. Delayed Shipment

If we learn that an order cannot be shipped within the stated processing period, we will provide an updated estimate and, where required, ask whether you consent to the delay or prefer cancellation and a refund for the unshipped order. If we cannot fulfill the order, we will cancel it and issue a refund to the original payment method.

8. Delivered but Not Received

If tracking shows delivery but you cannot locate the package, first check the delivery area, household members, neighbors, building management, and the carrier. Then contact support@verdantine.com promptly with your order number. We will review the available tracking information and assist with an appropriate carrier inquiry. Resolution depends on the facts, carrier records, and applicable law.

9. Lost or Damaged Shipments

For visible damage, missing contents, an incorrect product, or another delivery problem, contact support@verdantine.com within 7 days after delivery and include photographs or video of the product, shipping label, and packaging. Keep all packaging until we complete our review. Do not return the product without written authorization.

10. Registered Address and Returns

Our registered business address is not a warehouse or product return facility. Do not send returns to that address. Approved returns must be sent only to the return facility identified in our written return authorization; the appropriate return location may vary by product and fulfillment location. Please review our Return and Refund Policy before returning any product.

11. Contact

Shipping questions may be sent to support@verdantine.com. Customer support is available Monday through Friday, 9:00 a.m. to 6:00 p.m. Hong Kong Time (UTC+8), and we aim to respond within one business day.